Shipping policy
We strive to process and ship orders promptly. Most orders are shipped the same business day; however, some may take up to 5 business days to dispatch. These timelines may vary due to production schedules and high order volumes.
All shipments originate from Melbourne, Australia. Orders are dispatched using secure, traceable delivery services. Please note that estimated delivery times begin from the date of dispatch, not the date of order placement.
Domestic Shipping (Australia)
We ship Australian orders using Australia Post services:
- Standard Parcel Post: Free shipping. Estimated delivery time is 3–7 business days.
- Express Post: Available for an additional $8 AUD. Estimated delivery time is 1–3 business days.
Please note: Delivery times are estimates and may vary based on location or carrier performance.
International Shipping
We offer international shipping options tailored to your region. Please refer to the tables below for details:
USA, Canada & Mexico
| Carrier | Shipping Cost | Method | Estimated Delivery Time |
|---|---|---|---|
| DHL Express | $15 USD | Express Shipping | 3–5 business days |
| Australia Post | Free | Standard Tracked | 7–14 business days |
UK & Europe
| Carrier | Shipping Cost | Method | Estimated Delivery Time |
|---|---|---|---|
| DHL Express | £11.50 GBP / €13.50 | Express Shipping | 3–5 business days |
| Australia Post | Free | Standard Tracked | 7–14 business days |
Important: Customs duties and taxes may apply. These charges are determined by your local government and must be paid prior to delivery.
New Zealand
| Carrier | Shipping Cost | Method | Estimated Delivery Time |
|---|---|---|---|
| DHL Express | $18 NZD | Express Shipping | 3–5 business days |
| Australia Post | Free | Standard Tracked | 7–14 business days |
Asia
| Carrier | Shipping Cost | Method | Estimated Delivery Time |
|---|---|---|---|
| DHL Express | $20 AUD | Express Shipping | 3–5 business days |
| Australia Post | Free | Standard Tracked | 7–14 business days |
Rest of the World
| Carrier | Shipping Cost | Method | Estimated Delivery Time |
|---|---|---|---|
| DHL Express | $39 AUD | Express Shipping | 3–5 business days |
| Australia Post | Free | Standard Tracked | 7–14 business days |
Important Information
- International orders may incur customs duties or taxes enforced by the destination country’s government. These fees are the responsibility of the customer.
- Shipping costs are subject to currency exchange fluctuations.
- Delivery timelines are estimates and cannot be guaranteed due to factors beyond our control.